Updating your OKX verification when your Italian identity card expires
Many people assume identity verification is something you complete once and never think about again. In reality, exchanges periodically review the information they hold, and an expired document or changed personal details can trigger a request to update your verification. If this arrives when you need to make a withdrawal, it can be frustrating. The good news is that updating is usually simpler than the first verification, provided you prepare. This guide explains when an update may be needed on OKX, how to get your new documents ready, how to avoid mismatches with details you provided earlier and how to respond if the platform asks for more information. Always follow the instructions shown in your own account, as requirements can differ and change over time.
Know when an update might be requested
Common triggers include the expiry of the document you originally used, a change of name, a move to a new address or a review initiated by the platform. Check the expiry date of the document linked to your account and put a reminder in your calendar a month or two beforehand. If you renew your identity card or passport, consider updating your verification proactively rather than waiting for a prompt. Doing it on your own schedule avoids delays at moments when you need full access to your account.
Prepare the new document properly
When your new identity card or passport arrives, check that all details are printed correctly and that the document is in good condition. Photograph it on a dark, flat surface in natural light, without flash, with all four corners visible. If your address has changed, gather a recent proof of address showing the new details exactly as you will enter them. Make sure the name on every document is spelled identically, including any second names, so the reviewer sees a consistent identity.
Explain changes rather than hiding them
If your name or address has changed since you first verified, enter the new details accurately and provide the supporting documents requested. Do not try to keep old details simply to avoid questions; inconsistencies between your profile and your documents are a common reason for delays. If the update form does not cover your situation clearly, contact OKX support through the app before submitting and describe the change. Keep copies of any documents that explain it, such as a certificate of name change.
Follow up calmly
After submitting, check the verification status in your account rather than resubmitting repeatedly. If the platform asks for more information, read the request carefully and provide exactly what it describes. Note the date of submission and any case numbers. Be wary of emails or messages claiming your account will be closed unless you verify through a link; use your bookmark or the official app to check whether a genuine request exists. Real support never asks you to send document photos through chat apps.
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Scenario checkpoint
- Note the expiry date of the document linked to your OKX account and set a reminder well beforehand.
- Photograph your renewed document in natural light without flash and with all four corners clearly visible.
- Enter changed names or addresses accurately and provide the supporting documents the platform requests.
- Check verification requests only through the official app or your bookmark, never through emailed links.