Identity verification on OKX: preparing documents and spotting fake verification pages
Identity verification is a routine step on trading platforms and usually means uploading a photo of an official document and a selfie. Because the data is so sensitive, it is a favourite target for scammers who build pages that look like the real thing. This guide explains how to prepare before you begin, how to be sure you are on the official channel and what to record afterwards. It makes no claims about availability or legal requirements in any country; the official OKX pages are always the authority on what is required.
Prepare before you start
Read the official help centre to see which documents are accepted and what the photos must look like: clear, uncropped, free of glare and showing the whole document. Check that the name on your account matches the document exactly, since small differences are a frequent reason for rejection. Use good light and a clean camera lens, and do not edit the images in any application.
Start from the official channel
Open the OKX app that you installed yourself from the official store, or go to the website from a bookmark you saved. Do not follow links from messages, groups or adverts claiming that your account will be closed unless you verify immediately. A fake page usually asks for documents, password and verification codes all at once, while the genuine flow requests documents from inside your logged-in account.
What you will never be asked
Genuine support will not ask for your password, full verification codes or a wallet recovery phrase, and will not ask you to install remote-control software. If someone contacts you on social media offering to help with verification for a fee, or asks you to send your documents to them directly, treat it as a scam and ignore the message.
Record what you submitted
Note the date, the type of document submitted and the verification level requested, in a private note that does not contain full document numbers. If a later message asks you to update your details, return to this note to check you are not responding to a fake request. If verification is rejected, read the reason as shown in the app and fix that specific problem rather than uploading the same photos repeatedly. Keep that note somewhere private.
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Scenario checkpoint
- Read the list of accepted documents in the official help centre
- Make sure the account name matches the document exactly
- Start only from the installed official app or your own bookmark
- Never share passwords or codes with anyone claiming to be support
- Keep a private note of the date and document type submitted