Moving crypto into OKX from another platform: address, network and the sender details you may be asked for

When you move crypto between platforms, the technical part is only half of the job. You still need the right address and network, and that part is covered below. Increasingly, though, a deposit can also wait for information about where it came from. Rules known as the travel rule require exchanges in many jurisdictions, including the European Union, to collect details about the originator of certain transfers. Being ready for those questions means your deposit is credited instead of sitting in a pending state.

Generate the deposit details on OKX first

In the OKX app, go to Assets, then Deposit, select the coin and choose a network from the list. Copy the address, and if a memo or tag is shown, copy that as well, because some coins require it to identify your account. Note the minimum deposit amount and the number of confirmations stated on the page. Use a fresh copy each time instead of reusing an address from an old screenshot, since networks and addresses are tied together.

Match the network on the sending platform

On the platform you are sending from, open its withdrawal form for the same coin and choose the network with the same name and token standard. If the exact network is not offered, pick another network that appears on both sides rather than the nearest-sounding one. Paste the address, add the memo if required, and compare the opening and closing characters of the address. Read the withdrawal fee and the amount that will arrive before you confirm.

Answer information requests on incoming deposits

The sending platform may ask you to state whether the destination is your own account and to name the receiving exchange. On the OKX side, an incoming deposit can show a status asking you to confirm the source or provide sender details. Check the deposit history and notifications in the app after sending. Complete any request from within the app only, never through a link in an email or chat. OKX's help center describes the current process and what each status means.

Test first and keep the trail

For a new route, send a small amount first and wait until OKX shows it as credited, not just detected. Then send the rest. Save the transaction ID, the network, the sending platform's withdrawal record and any confirmation you gave about the sender. If a deposit stays pending, these details are exactly what support will ask for, and having them ready shortens the conversation considerably.

Risk boundary: OKX Italy Guide

Digital assets are volatile and derivatives can amplify losses. This website has no login, wallet connection, deposit form or customer-support chat. A referral link only records attribution; it does not guarantee access, pricing, rewards, approval or investment results. Availability can differ by residence, legal entity and product, so no regional access is assumed from language or branding alone.

Scenario checkpoint

• Copy a fresh deposit address, memo and minimum amount from the OKX deposit page for the chosen network.
• Select the same network and token standard on the sending platform and compare the address characters.
• Check OKX deposit history and notifications for sender information requests and answer them in the app.
• Send a small test, then keep the transaction ID and both platforms' records together.